mAigov goes multilingual!

In a significant leap towards digital governance, the Hellenic Government proudly introduces mAigov, a revolutionary digital platform designed to facilitate seamless interaction between citizens and the Greek Public Administration in 25 languages. Announced at the “Giannos Kranidiotis” amphitheater of the Ministry of Foreign Affairs by the Minister of Foreign Affairs, Giorgos Gerapetritis, and the Minister of Digital Governance, Dimitris Papastergiou, mAigov is set to redefine the standards of public service delivery.

mAigov, an innovative digital assistant, empowers citizens from across the globe to engage in dialogue with the Greek state’s administrative system in the 24 official languages of the European Union plus Albanian. This user-friendly platform is accessible via mobile phones, tablets, or computers, allowing users to inquire about services and administrative procedures through both written and voice commands. Following each session, users are encouraged to evaluate their experience, ensuring continuous improvement of the service.

Highlighting the significance of this development, Foreign Minister Giorgos Gerapetritis remarked, “Today marks a monumental day for our country’s administrative system, furthering our commitment to enhancing the quality of services for our citizens and supporting Hellenism worldwide.” He emphasized the role of external policy in fostering a closer connection between the global Greek community and the homeland.

Minister of Digital Governance, Dimitris Papastergiou, shared his excitement about the platform’s success, with over 300,000 dialogues conducted to date. He pointed out Greece’s dynamic progress and pioneering role in digital governance at the European level, aligning with Prime Minister Kyriakos Mitsotakis’s vision of a digital, friendly, and extroverted Greece. “Our aim is to steadily advance towards a brighter, digital future, attracting investments, tourism, and innovation,” Papastergiou stated.

Integrated into the platform, mAigov covers 1,670 services and 3,296 administrative procedures from the National Registry of Administrative Procedures “MITOS.” The digital assistant offers personalized responses, maintaining the context of the dialogue to ensure a smooth and efficient user experience.

The launch of mAigov signifies a major step forward in making Greek public administration more accessible, user-friendly, and efficient, underscoring the government’s dedication to serving its citizens and the global Greek community effectively.