The specific Case Study incorporates the deployment, parameterization and operation of a chatbot that utilizes the two most significant governmental knowledge sources:

• Mitos.gov.gr, a platform providing information on public services and administrative processes and
• Gov.gr, the official portal of the Greek Government, offering access to a wide range of government services.
  
  

The Ministry of Digital Governance embarked on an ambitious project to revolutionize how citizens access government services and information, having recognized the potential of AI. This initiative aimed to make government services more accessible, efficient, and user-friendly, leveraging the vast information reservoirs of mitos.gov.gr and gov.gr.

The objectives of the endeavor are presented below:

• Enhance Accessibility:
  Provide 24/7 access to governmental services and information, making them more accessible to all citizens, including those with disabilities
  
  
• Improve User Experience:
  Utilize natural language processing (NLP) to offer a conversational interface that can understand and respond to user inquiries in a natural, intuitive manner
  
  
• Ensure Scalability:
  Create a solution capable of handling a large number of inquiries simultaneously, without compromising response quality or speed