mAIgov advances to action bot

UBITECH AiLabs is pleased to announce a significant upgrade to the mAIgov governmental chatbot, in collaboration with the Ministry of Digital Governance, integrating advanced Action Bot functionalities powered by our TALOS GenAI-based tasks automation solution. The upgraded mAIgov now offers a transformative experience for governmental services, paving the way for a new era of user interaction and operational efficiency.

In particular, mAIgov, accessible through the gov.gr mobile application, has launched a groundbreaking feature allowing citizens to request and receive their Marriage Certificate in real-time, directly to their gov.gr mailbox, upon their consent, providing dynamic, human-like responses while automating complex, multi-step tasks previously requiring manual input. By understanding user intent and contextual nuances, mAIgov now goes beyond information retrieval, executing end-to-end processes and significantly reducing response times. Citizens and government employees can now interact with the system using natural language, enabling immediate action on queries and service requests.

Engaging with this upgaded version of mAIgov is straightforward and user-friendly: Download the gov.gr mobile application from Google Play or the App Store, if not already installed; Log in to the gov.gr application using personal TaxisNet or Web Banking credentials; Navigate to the dialogue environment with mAIgov from the app’s main screen; Request (in natural language) the issuance of the Marriage Certificate from mAIgov Digital Assistant; The Digital Assistant seeks the citizen’s consent to proceed with the request; Once consent is given, the Digital Assistant confirms that the requested document, in this case the Marriage Certificate, has been stored securely in the citizen’s personal gov.gr mailbox.

This upgrade marks a pivotal moment in the evolution of mAIgov, enhancing its capabilities to better serve citizens and streamline interactions with government services. The incorporation of UBITECH AiLabs TALOS solution, a state-of-the-art Generative AI-based automated service invocation and execution framework, will empower mAIgov with enhanced conversational abilities and intelligent action-taking capabilities.

More info about UBITECH AiLabs TALOS solution, which offers a robust framework for automating complex service requests and interactions within the chatbot environment, ensuring efficiency, accuracy, and user satisfaction, can be found here.